Gift Cards - Terms and Conditions

Buying a Gift Card

  • Gift Cards are virtual products in email format. When buying a Gift Card on MOO, we will send an email with a code to the buyer's chosen email address. We do not take responsibility for incorrect entry of a receiver’s email address, so please make sure your send instructions are correct.
  • Emails sent to someone but the buyer can be scheduled for future sends, handy for birthdays and other events. We offer scheduling by day, not hour.

Redeeming a Gift Card

  • Gift Cards must be redeemed on the MOO store from which they were bought, either http://us.moo.com or http://uk.moo.com.
  • Gift Cards must be redeemed in the currency chosen by the buyer.
  • There is no limit to the amount of Gift Cards that can be assigned to your account.
  • A Gift Card code is only tied to a user account when activated either in Your Account or in cart.
  • Gift Cards can be redeemed against any MOO product but Gift Cards. Gift Cards can also be redeemed against the cost of shipping and Rush Printing.
  • Gift Cards can be used to partially or fully contribute to a MOO purchase. Outstanding Gift Card value will remain in the account within which it was originally activated. If the Gift Card value does not cover the cart cost, additional payment methods must be used in order to complete the payment.
  • One or more Gift Cards can be redeemed against an order, the value of each Gift Card will be added up to a total Gift Card value.
  • MOO users with multiple Gift Cards of more than one currency will when in cart be given the option to choose which Gift Cards to use by currency. Choosing to use Gift Cards of a different currency but that used in cart will require the cart total to use the currency of the Gift Cards.
  • Gift Cards value cannot be transferred to a cash value.
  • A Gift Card balance can be viewed both in Your Account and in cart when the MOO visitor is logged in and has Gift Cards connected to their account.

Gift Cards cannot be discounted

  • No discounts can be given on Gift Cards. This means that promo codes, MOOlah and other discounts cannot not be applied to Gift Cards.

Cancelling a Gift Card order

  • MOO gives Gift Card customers the option to manually cancel their Gift Card if send has not already been initiated. If order contains Gift Cards and printed products, customers will be given the option to manually cancel their order as long as print and/or send process has not yet started.
  • Customers wishing to cancel a Gift Card where either send or print process has started should contact customer service.