We're not happy until you're happy
MOO's promise
We've never thought 'satisfaction guaranteed' was the most inspiring phrase. We'd like you to be satisfied of course, but we'd prefer it if you were absolutely thrilled with your order. We take great pride in the work we do here at MOO; our tagline is 'We love to print' and we really mean it.
Our guarantee and how it works
This is Dan, head of Customer Service (it's a real photo, not a fakey stock-shot). He's in charge of making sure everyone is happy with their order.
Should you ever receive a MOO delivery which isn't upto scratch, please get in touch as soon as you can. Here's what will happen next:
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Confirmation
We'll send you a quick auto response email, just to let you know we've received your message
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Response
One of the Customer Service Agents will respond personally by the end of the next working day often much sooner
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Solution
We're usually able to find a fix straight away. Occasionally one of our team will ask you a few more detailed questions, just to make sure we're fixing the right problem.
Which means...
Sometimes we'll reprint your order, other times we'll give you a coupon to place a new order yourself, for free. Ultimately, you'll take delivery of a brand new, correct order.
If the problem can't be fixed:
We'll be very surprised if we can't fix the problem - it doesn't happen often. Like you, we'd much rather you received, and were happy with, the things you ordered.
If we really can't fix the problem, we'll give you your money back.
Blowing our trumpet
We're bound to say our customer service is good, because we want you to like us. Who would say their customer service is rubbish?
Instead, here's some quotes from our customers, so you don't have to take our word for it.
Got some business cards from moo.com and not only are the cards the best quality card I've had to date but the customer service is 5 star!
Neville Black www.nevilleblack.com
Customer service at MOO rocks my socks! Even though I don't wear socks much in AZ! Thanks again!
Erin Durband www.ekahd.com
