Demander à MOO: Livraison et Traitement

How long will it take for me to have my order in my hands?

It depends on which shipping method you have chosen and whether you have selected "Rush Printing". Here is a table with basic turnaround times (which has printing and transit times combined, to make it easier for you to check at a glance).

Please note, all turnaround times are in working days (Mon-Fri, excluding Public Holidays) and are not guaranteed. They are simple estimates based on our experience. For the fastest possible delivery, we strongly recommend that you chose Rush Printing with Express Shipping. Please also note that international shipping is NOT fully trackable.

Destination	Express	Priority	Standard
Rush* US Domestic (trackable)	3 days	3-6 days	4-8 days
US Domestic (fully trackable)	6 days	6-8 days	7-10 days
Rush* Intl. (not trackable)	7-9 days	12-17days	17-22 days
International (not trackable)	10-15 days	15-20 days	20-25 days

*Rush printing is only available with Business Cards and MiniCards.

See below for more information on Rush Printing.

When you place an order, we'll show you an estimated arrival date - this is based on which product you've ordered and which shipping method you have chosen. Please note, StickerBooks take a little longer to print, so allow an extra couple of days for delivery.

How much does postage and packing cost?

It depends what you've ordered and which shipping method you have selected. We'll show you exact prices when you make your order, but if you would like to see a list of basic shipping costs, click here

I need my order delivered sooner, can I pay extra for a faster turnaround?

We offer an Express shipping option and Rush Printing for Business Cards and MiniCards. Instead of our standard print turnaround of four days for printing and packing your MOO cards, with Rush Printing we can reduce this down to 2 days. Ideal if you are in a hurry for an event, or have simply forgotten your usual re-order!

There is a deadline for guaranteeing the 2 day turnaround time for Rush Printing. All orders must be placed by midnight EST. Orders placed after this deadline will take an extra day to print.

Does Rush Printing include Express Shipping?

No. You can select Rush Printing with any shipping option. To ensure the fastest possible delivery of your order, make sure you pick the combined Rush Printing and Express Shipping option on the Shipping Options page

I can't see Rush Printing as an option.

Rush Printing is available on Business Cards (Classic, Green, Rounded Corners) and MiniCards only. If you have any other Print products in addition to these in your cart, such as Luxe Business Cards or Stickers, you will not see the option.

How much does Rush Printing cost?

It depends on how many cards you are printing.Below is a pricing list:

Business Cards.

US Pricing

Number of Cards	Price
50-249	$10
250-449	$20
450-849	$30
850-1249	$50
1250-2049	$80
2050-2549	$100
2550-5049	$150
5050-7549	$300
7550-10049	$450
10050+	$600

MiniCards

Number of Cards	Price
100-499	$10
500-899	$20
900-1699	$30
1700-2499	$50
2500-3999	$80
4000-5499	$150
5500-10899	$300
10900+	$450

I just placed an order and now I'd like to add Rush Printing. Can I add it on?

We're afraid not. Due to the tight timescales of printing and packing in two days, once you've placed your order we are unable to upgrade it and still guarantee the two day turnaround.

Is there anything else I should know?

If you order after 11.59pm (EST) you will miss our Rush Printing deadline for that day, and it will take an extra day to print your order. Our shipping options page will update to reflect this, but please be aware that if you need your cards in the minimum possible time, you should order in advance of this deadline.

Can I collect my order from MOO?

Not normally, but we do make occasional exceptions. We're based in London, England and Providence, Rhode Island, USA so if you'd like to find out more please contact our Customer Service team.

I want to place a large order and have different packs delivered to different places. Do I still qualify for reduced shipping costs?

Sorry, no. We have to pay shipping for every separate delivery; we can only cut the price when multiple items are going to the same delivery address.

What days do you send out orders?

Every weekday, Monday to Friday (also known as 'business days' or 'working days').

Where are you based?

Our headquarters is in London, England. We have also have an office in East Providence, Rhode Island, USA.

Do you deliver to where I live?

Yes, we deliver anywhere in the world! From our US store, all our deliveries are sent via the United States Postal Service. We have three shipping options for you to choose from: First Class, Priority and Express.

I've heard that deliveries to South America and parts of Asia take a long time.

We've had reports of slow deliveries to certain places such as Brazil and Singapore. If you're concerned, choose Express delivery from our European store - it's fully trackable and usually arrives in 2-5 business days.

What happens to my delivery if I'm not at home?

Many of our packages are small enough to fit through most domestic letterboxes. If you picked Express shipping, your local delivery agent may require a signature. If you work during the day, it's best to have your order delivered to your work address.

I want to place a large order. Will it all ship together?

We do try to ship whole orders together. If there are any delays or some products take longer to print, we might split it up (but we'll keep it to a minimum).

I've got an English version of my address and one in a non-Western alphabet. Which version should I use?

If possible, we'd like the English version, please. We can of course print other character sets, but it's easier if you give us the English version, in case we need to look you up.

Can I track my order?

Yes. All MOO orders show up in your account, and we'll tell you if your order is being processed, printed, or has been shipped.

We'll email you a tracking number when your cards have been shipped. You can use this on the USPS's web site to keep a close eye on your order in transit. If you've lost it, you can find all the information in the "Order History" section of "Your Account".