Contact MOO

Top 5 FAQs

1. How long will it take to get my order?

When you place your order, we'll give you an estimated arrival date. We aim to get the order to you before then, but that’s the date to work from if you’re on a tight deadline.

Click here for more info.

2. Can I get it any quicker?

We do aim to get all orders to you before the estimated arrival date, but we cannot make any guarantees. For the speediest turnaround, we highly recommend using the fastest delivery option. Using a trackable delivery method will also ensure it does not get lost in the mail.

Click here for more info.

3. I’ve ordered my cards, and I think there’s a mistake. Help!

That's not a problem - you can edit your order up to 3 hours after placing it - simply go to Your Account, find the order in your Order History and click on the item. If you are inside the edit window, you'll be able to click the edit button.

Please note that the editing window is only available on non-Rush orders.

Click here for more info.

4. I’ve ordered my cards. Where are they?

You can check the status of your order in your Account. It's best to check the estimated arrival date here too - if it has passed, please get in touch and we'll see if we can help out.

Click here for more info.

5. How annoying! My artwork doesn’t fit on your canvas. Why?

It sounds like your artwork may not be the right shape/size. If your design is being cut off, you'll most likely need to add some space around the image using Photoshop or Illustrator.

Click here for more info.

Still need help? Get in touch with us:

HOW TO CONTACT: WHEN TO USE / HOURS OF OPERATION

Email

Email MOO
  • ideal for technical issues
  • particularly for artwork problems and returns/refunds
  • we’ll get back to you by the end of the next working day (but often much quicker)

Phone

(401) 680 4933

  • ideal for quick questions
  • particularly for product information and turnaround time
  • not ideal for technical problems
  • available 3.30am-10pm (EST) | Mon-Fri | excl. Public Holidays

Chat

(Chat is currently unavailable)
  • ideal for order support and quick questions
  • particularly for problems during the creation process
  • available 4.30am-5pm (EST) | Mon-Fri | excl. Public Holidays
  • when at full capacity, button may appear greyed out

The MOO Promise

We hope you're happy with all your MOO products - but if you're not, we'll do everything in our power to fix the problem. In the unlikely event that we can't help, we'll happily give you your money back.

Learn more about The MOO Promise.

Blowing our trumpet

We're bound to say our customer service is good, because we want you to like us. Who would say their customer service is rubbish?

Instead, here's some quotes from our customers, so you don't have to take our word for it.

Got some business cards from moo.com and not only are the cards the best quality card I've had to date but the customer service is 5 star!

Neville Black www.nevilleblack.com

Customer service at MOO rocks my socks! Even though I don't wear socks much in AZ! Thanks again!

Erin Durband www.ekahd.com

  Oh hi, nice to see you! Fonts Terms & conditions Privacy policy © MOO Inc., 985 Waterman Avenue, East Providence, RI 02914, USA - Registered in the United States of America.