This FAQ should give you some quick answers to the most common design questions people ask of MOO. If you're looking for more detailed instructions, or templates for any of our products, then you'll need our artwork guidelines

General FAQs

Can I use my own logo, designs and photos?

Of course! The easiest way is to upload your images or artwork direct to MOO, and use our online templates and tools to crop, position and rotate them.

If you'd like to design your cards before you upload, you might find it easier to read our artwork guidelines, or download one of our templates.

What file types do you accept?

To help as many people as possible, MOO accepts a range of different formats. These are: GIF, PNG, JPEG, PDF.

These are the formats we would recommend:

  • For photography: high resolution JPEGs (preferably un-compressed)
  • For Graphics or Text: print-ready, vector based PDFs
  • For a mix of graphics and photography: print-ready PDFs

Find out more about how uploading your photos.

Find out more about how uploading your designs and artwork.

What are bleed, trim and safe area?

These sound like technical (even painful) terms, but they're actually quite simple:


This is the portion of your design that will be trimmed off when the card is cut to the final size. Its purpose is to make sure your design or image reaches right to the very edge of the cards, leaving no unsightly white edges.

If you're designing cards before you upload, you'll need to make your artwork 'Full Bleed' size to account for this. You'll find a list of 'Full Bleed' recommended sizes at the bottom of this page, or we have a range of templates available for every product.


This is the final size of your cards, after the 'bleed' has been cut off.

Safe area

This is an area inside the 'Trim'. Being smaller than your final card, the safe area is kept well away from blades and cutting machines, and so this is where you should place your most important information or sections of your design. Anything outside of this area runs a risk of being cut off!

All sounding too complicated? We've put together a small slide show, which explains the 'bleed', 'trim' and ‘safe area’ more clearly. It also shows common mistakes and how to avoid them.

I have a design already, but it doesn't seem to fit! What's going on?

It's not widely recognised but business card sizes can vary slightly in size from country to country - and even business to business. For this reason, your cards may not fit our templates perfectly.

When you upload your old artwork and start to position it, you’ll see an indication of the 'bleed' and 'safe area'. Make sure any colour in your design fills the bleed edge-to-edge, and check that your important information is inside the safe area.

We've put together a small slide show, which explains the 'bleed', 'trim' and ‘safe area’ more clearly. It also shows common mistakes and how to avoid them.

If you find you need to alter the design of your card, our artwork guidelines, or templates should help.

What is the difference between vector and bitmap images?

A bitmap (e.g. JPEG, PNG, GIF) is made up of a thousands of tiny squares or 'pixels'. These pixels are all the same size, but can be in a huge range of colours. The amount of pixels shown in an image is called 'resolution'. When there are lots of pixels and an image looks smooth or photographic, that's 'high resolution'. When there are less pixels an image might look blocky or 'pixellated'.

Due to the fact that there are a set number of pixels in a bitmap image, they don't hold up well when zoomed in or enlarged. (You can test this yourself, by zooming right into one of your own images on screen, it will look blocky the more you zoom in and less pixels are available.)

For this reason, we ask for 'high resolution JPEGS' - these have a large number of pixels available and will look smoother when printed.

A vector image is more sophisticated: it uses X and Y coordinates to plot each point on a line or curve. This means that vector images are scalable and can be enlarged to billboard size while maintaining smooth edges.

Where possible, we recommend saving graphic designs, text and line art as 'vector based' PDFs. This is possible in applications like Adobe Illustrator, Adobe InDesign and more recent version of Adobe Photoshop. You can download templates for each of these applications.

I am having trouble uploading my PDF, help!

To ensure the best possible results we test each PDF as it's uploaded, making sure it's compatible with our printers. If we do find any possible problems, we might reject your PDF, but we'll do our best to explain why.

In most cases, making sure text is outlined or converted to vector shapes and flattening any transparencies should fix the problem.

If the error messages persist, please follow the instructions here

I am having trouble uploading my JPEG, help!

We do have maximum and minimum size uploads, so make sure you're not over 25MB or under 96dpi. You'll find a list of recommended file sizes below.

What are your recommended file sizes for images?

Below is a list of 'minimum' and 'recommended' file sizes for each product. These are all 'full bleed' size, which means they are the correct size for preparing your images or artwork. We also have templates available for each product, in a variety of different formats.

Product Minimum (96dpi) Recommended (300dpi)
MiniCards 280 x 121 pixels 874 x 378 pixels
Business Cards 333 x 223 pixels 1039 x 697 pixels
Postcards and Greeting Cards 575 x 412 pixels 1795 x 1287 pixels
Stickers 138 x 138 pixels 343 x 343 pixels

Artwork Specifications

Email Support

If you have a question about your order or they have arrived with problems, please contact our customer service team for help.

They're nice people, you'll like them, and they'll fix any problems you're having.

Contact MOO

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Having trouble making your order or need some more information before you buy? Try a Live Chat with the team. They'll answer your questions about placing an order via instant message chat.

Please note, as we are testing this service we may not be available at all times.

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