Our Director of Customer Services shares his tips for getting your customer care spot on. Whether you’re a start-up or larger business, a little extra thought can go a long way.
We all know the saying, but it’s not always who you know that counts. It’s often who you choose to work with that makes the difference.
We tapped our Head of New Business for some top tips on getting your flyers into the hands of the right people (at the right time). As he'll tell you, it's all about simplicity.
When you branch out into being a self-employed consultant,the responsibilities and tasks expected of you begin to blur. While every industry will require something slightly different, several key ideas reoccur, regardless of the type of project, size of company and level of experience.
Appearing as professional as a large firm is hard when you're on your own and trying to keep costs down. Luckily, there are small changes you can make that will have a big impact on the way prospective clients perceive you.
There's no hard and fast rulebook to being a consultant, but there are certain personality traits and habits that distinguish the great from the good. Some of these you'll have intrinsically, while others have to be worked on, but either way, both you and your clients will notice the difference.
You don't have to 'go it alone', even as a consultant. Calling on other expert contacts, and asking for outside help when facing a project you're struggling with, is just another resource up your sleeve; not an admission of failure.
Your profession has unlimited possibilities, and an endless source of work, regardless of the niche you specialise in. Businesses will always need a fresh pair of eyes, and someone ready to get the work done - but there’s a lot more to it than that.
Securing your first client is paramount to securing your future as a self-employed consultant. It might take days to find a project, or it might take weeks; but either way, there are some tried and tested methods to help you land that first job and start building up a successful portfolio.
As a small business owner, Christmas is a great opportunity to reflect on the year that’s ending, and to plan for next year. Read Emma Jones’ tips on how to make the most of it.
When people are waving their wallets during the festive season, what’s the best way to make your online shop even more enticing? Here are some top tips from our friends and expert online sellers, Etsy.
While an unpaid invoice is not good for anyone, for a start up business it can cause real problems. That’s why it’s important to do your research beforehand and know who you’re dealing with.